Q: How do the rental dates work?
A: I will ship your dress out to arrive on or before day 1 of your booking. Dresses need to be shipped back before the end of the day on the last day of your booking.
Q: When I use the check by availability function it shows some items are available on my dates, but when I try to book it wont let me add them to the cart. Why?
A: Bookings need to be made on my website a minimum of 7 days before the first day of the booking. If your date is less than 7 days away please contact me and I will give you a quote on a faster shipping method get the dress to you in time.
Q: Why are all Sundays blocked out?
A: A Sunday can be in your rental range but your rental cannot start or end on a Sunday since there is no mail on this day of the week.
Q: How much is shipping?
A: Shipping is between $20 and $25 and this rate includes shipping to you AND a prepaid shipping label back to me.
Q: Refundable Security Deposit:
A: A security deposit is required at the time of your booking. This fee will be refunded upon return of your rental dress provided it is sent back on time and is in the same condition as you received it in. Refunds can take up to 3 weeks to refelct in your account.
Q: Where do I ship the dress back to?
A: Your shipping rate includes shipping to you and back to me again. Inside your package you will receive a return shipping label. Please keep the box you received the dress in and the lable included in the box to send your dress back on the last day of your booking.
Q: Am I responsible for cleaning my rental dress?
A: No, I clean all dresses when they come back to me.
Q: Can I wear one of your gowns to an event/rent it as my wedding dress?
A: Rentals dresses cannot be worn for events such as weddings or cocktail parties, they are designed for photography and are extremely long with excessive amounts of fabric to create movement. This will present a tripping hazard and the wear is much greater so they're not suitable as rentals for events. They are pretty affordable so contact me if you'd like to buy one.
Q: How does the sizing work?
A: All of my dresses are flexible in size (each dress fits a range of sizes) which are listed on my website. Most of them fit between a 24 inch waist to a 38 inch waist
Q: Do you offer try-on’s?
A: No. if you would like to try on a dress before deciding on it for your photoshoot you will have to rent it.
Q: Where do I find the size chart?
A: In the gallery of each dress or for ease you can see it below:
Q: What if the dress gets damaged while in my possesion?
A: Please let me know asap so I can assess the damage. If the damage is excessive you may be charge a replacement fee. Please care for my dresses better than you care for your own clothes.
Q: Can I send you a picture of a dress I love. Will you copy it for me?
A. While I think its great to be inspired by another designer, I will not outright copy another dress. This is plagarism. I will happily tweak some of my own designs for you or swap one of my top styles with another skirt in a fabric and color of your choice.
Q: Where do you ship to?
A: For now, I only ship my rentals within the United States. Purchased items can be shipped worldwide, please contact me for an estimate of the shipping cost.
Q: What if my dress arrives early?
This will not affect your rental dates, you can enjoy the dress for an extra few days and maybe even squeeze in an extra shoot.
Q: What if my dress arrives late?
While I do try everything in my power to ensure your dress arrives on time, postal delays are out of my control. If it looks like your dress is not going to make it by the date of your shoot please try and contact me at least 48 hours before so I can try and assist you.
Q: What is your cancellation policy:
A: If cancelled 14+ days from the start of your rental, you will receive full store credit for a rental to be used within a year. Cancellations 13 or less days from the start date will not receive any refund.
Q: What if the dress arrives and I don't like how it looks on me?
A: Our dresses are very flattering to many shapes and sizes. We do not refund due to "not liking the dress", please be sure you like it before ordering it.
Q: My photoshoot was postponed due to bad weather. Can I keep the dress longer?
A: By all means reach out to me to check availability, if it’s not booked for a shoot right after yours I will probably give you a one day extension. But if you reschedule it for a week later you will have to re-book the dress – provided there is availability for your new date – and pay a new rental fee.
Q: Can I get your dresses wet?
A: As long as it is clean water like the ocean or a river I don’t have a problem with it. I do ask that you rinse it out after your shoot and hang it up to dry before sending it back though.